Terms and Conditions

Terms and Conditions
Nits Collection | nitscollection.com

1. Introduction

  • Welcome to Nits Collection! By using our website (www.nitscollection.com) and purchasing our products, you agree to the following Terms and Conditions. Please read these carefully before placing an order. Nits Collection specializes in premium clothing and fashion, offering a curated range of apparel and accessories to elevate your everyday style.
  • If you do not agree to these Terms, please refrain from using our website or purchasing our products.

2. Product Descriptions and Availability

  • Our Products: At Nits Collection, we offer a wide range of clothing and fashion items including casual wear, formal wear, ethnic wear, accessories, and other handcrafted or curated apparel items.
  • Product Nature: Each product is made with precision and care, and therefore minor variations in color, fabric texture, stitching pattern, or design may occur. These variations are inherent to handcrafted or artisan clothing and should not be considered defects. Due to differences in screen displays and lighting conditions, the actual product color or texture may differ slightly from the images shown on the website. These differences are not defects but are a natural characteristic of fabric and garment production.
  • Product Availability: Our products are made in limited quantities, and stock levels may vary. We reserve the right to update or discontinue products without notice.

3. Pricing and Payment

  • Prices: All prices listed on our website are in [Currency] and exclude applicable taxes, shipping, and handling fees unless stated otherwise.
  • Payment Methods: We accept payments via credit/debit cards, RazorPay, and other payment methods available at checkout.
  • Order Processing: Once your order is placed and processed, payment will be charged. Please ensure that your payment details are correct before submitting your order.

4. Shipping and Delivery

  • Delivery Timeline: Once your order has been confirmed, it will be processed and shipped within 15-20 working days. We use trusted shipping partners to ensure that your order arrives safely and promptly.
  • Packaging: All products are carefully packaged to minimize the risk of damage or soiling during shipping. We strongly advise customers to inspect their items carefully upon delivery.
  • Shipping Charges: Shipping charges are calculated based on the weight and destination of your order. Free shipping promotions may be available periodically, which will be clearly indicated at checkout.
  • International Shipping: We offer international shipping, but customs duties or taxes may apply depending on your country's regulations. You are responsible for these charges.
  • Delayed Shipments: While we aim to ship your order within 15-20 working days, external factors like shipping carrier delays, customs hold-ups, or other unforeseen events may affect the delivery timeline. Nits Collection is not responsible for delays caused by these external factors.
  • Address Accuracy: You are responsible for providing the correct shipping address. If your order is shipped to an incorrect address due to user error, you will be responsible for redelivery fees or any resulting shipping issues.

5. No Return Policy

  • Due to the nature of our clothing products (including hygiene and quality control considerations), we do not accept returns once the order has been delivered. Please make sure to review your order — including size, color, and style — carefully before completing your purchase.

6. Cancellation Policy

  • Cancellation Restrictions: Once an order reaches the processing stage, it cannot be canceled. We begin preparing your order as soon as it is placed to ensure timely delivery. Therefore, cancellations will not be possible once processing has started.

7. Replacement Policy (Damaged or Defective Items Only)

  • Eligibility for Replacement: If your product arrives damaged, defective, or significantly different from what was ordered (e.g. wrong size, wrong item), we offer a replacement. This is only valid if the issue is a result of our error or damage during shipping, and not due to customer handling, washing, or misuse after delivery.
  • Reporting Damaged or Incorrect Orders: To request a replacement, you must contact us immediately (within 24 hours of receiving your order) and provide video proof of the issue. The video should clearly show the condition of the product at the time of unboxing, with particular focus on the packaging and the affected item.
  • Required Documentation:
  1. Video proof showing the damaged or incorrect product (unboxing video).
  2. Clear images of the packaging (if applicable) showing visible damage during transit.
  • Replacement Process: If your request is approved after reviewing the provided proof, we will arrange for a replacement of the damaged or defective item. No refunds will be issued in this case; only a replacement of the same item or an item of equal value will be provided.

8. Customer Responsibility and Care

  • Handling and Care: Once your order is delivered, you are responsible for ensuring that the product is handled, washed, and stored as per the care instructions provided. We recommend following the garment care labels to maintain the quality and longevity of your clothing.
  • Damage After Delivery: Nits Collection will not be liable for any damages to products after delivery, including damage resulting from improper washing, ironing, storage, or misuse by the customer.

9. Limitation of Liability

  • No Warranty: Nits Collection makes no warranties, express or implied, regarding the durability or performance of its products, except as specifically stated in these Terms.
  • Limitation of Liability: Nits Collection will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products, including but not limited to damages related to shipping, handling, or damages during delivery.

10. Intellectual Property

  • Ownership of Content: All content on this website, including text, images, designs, and product descriptions, is owned by Nits Collection or licensed to us. You may not reproduce, modify, distribute, or use any content from our website without our express permission.
  • Product Designs: All products, including their designs, are the exclusive property of Nits Collection and may not be reproduced or sold without our consent.

11. Force Majeure

  • Nits Collection will not be held responsible for any delays or failure to perform due to events beyond our control, including but not limited to natural disasters, strikes, or other unforeseen circumstances that may disrupt our operations.

12. Governing Law and Dispute Resolution

  • Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of Rajasthan.
  • Dispute Resolution: Any disputes related to these Terms will be resolved through mediation or arbitration. If a resolution cannot be reached, disputes may be brought before the courts of Jaipur, Rajasthan.

13. Miscellaneous Provisions

  • Severance: If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be in full effect.
  • Entire Agreement: These Terms constitute the entire agreement between you and Nits Collection regarding your use of the website and purchase of our products.
  • Assignment: We reserve the right to assign or transfer our rights and obligations under these Terms. You may not assign or transfer your rights without our written consent.

14. Customer Acknowledgement of Terms

  • These terms and conditions apply when you place an order with us via the website www.nitscollection.com. By placing your order you agree to be bound by these terms and conditions. Therefore, please make sure you have read and understood them before ordering.

15. Changes to Terms

  • Nits Collection reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website after any changes constitutes your acceptance of the new Terms.

16. Contact Information

  • If you have any questions, concerns, or inquiries regarding these Terms and Conditions, or if you need to request a replacement for a damaged product, please contact us at:
  • Nits Collection
    Email: info@nitscollection.com
    Phone: +91 82090 74601
    Address: Jaipur, Rajasthan.